Shipping policy

We dispatch easyTag orders using tracked delivery. We use local fulfilment where available and Royal Mail for destinations outside our local fulfilment network. Your available delivery options and total shipping charge are shown at checkout before you pay.

All prices and minimum spends below are in British pounds (GBP). See Free-delivery eligibility and currencies for how discounts and other currencies are handled. There are no weight-based shipping surcharges or weight limits on the free-delivery offers below.

United Kingdom

  • Royal Mail Tracked 48: free on all UK orders, with no minimum spend. Delivery aim: 2–3 working days from dispatch.
  • Royal Mail Tracked 24: £2 for orders below £30, or free on qualifying orders of £30 or more. Delivery aim: the next working day after dispatch.

Select your preferred available service at checkout. Royal Mail Tracked 24 is a next-working-day delivery aim, not a guaranteed next-day service. Delivery aims can vary by postcode.

Guernsey, Jersey and the Isle of Man use the separate rates under Other European destinations and territories below.

European Union

Orders to the EU destinations listed below are dispatched locally from within the European Union, with no import customs charges to pay on delivery. The tracked delivery option is labelled “Express International” at checkout.

  • Free tracked delivery on all orders: no minimum spend and no weight-based shipping surcharge.
  • Estimated transit time: 1–7 business days from dispatch.

This rate group covers Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Separately listed territories can have different rates; Åland Islands are included in the next group.

Other European destinations and territories

Delivery is by Express International, with tracking. Estimated transit time: 2–11 business days.

  • Orders below £30: £4.99 delivery.
  • Qualifying orders of £30 or more: free delivery.
  • No weight-based shipping surcharge or weight limit on free delivery.

This rate group covers Åland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Russia, San Marino, Serbia, Svalbard and Jan Mayen, Switzerland, Ukraine and Vatican City. Delivery availability is confirmed for your address at checkout.

Other international destinations

For other supported destinations, including Australia, Canada and the United Arab Emirates, delivery is by Express International, with tracking. Estimated transit time: 2–11 business days.

  • Orders below £30: £6.99 delivery.
  • Qualifying orders of £30 or more: free delivery.
  • No weight-based shipping surcharge or weight limit on free delivery.

We ship to the countries and regions available for your delivery address at checkout. Service availability may be affected by local restrictions.

Free-delivery eligibility and currencies

  • Minimum spends are based on the qualifying order value after discounts, as calculated at checkout. Applying a discount can affect eligibility.
  • The free-delivery thresholds are £30 for UK Royal Mail Tracked 24, £30 for the other European destinations and territories listed above, and £30 for other supported international destinations. UK Royal Mail Tracked 48 and delivery to the listed EU destinations have no minimum spend.
  • If you check out in another supported currency, Shopify automatically converts the GBP shipping rates and minimum-spend thresholds. A £30 threshold does not mean 30 units of another currency. The applicable delivery charge is shown in your checkout currency before payment.
  • There are no weight-based shipping surcharges, and parcel weight does not change the minimum spend for free delivery. Your available services and total delivery charge are confirmed at checkout before payment.

Dispatch and delivery times

  • Orders placed Monday to Friday before 2:00pm GMT are dispatched the same day.
  • Orders placed on Saturday before 11:00am are dispatched the same day.
  • Orders placed after these cut-off times, on Sundays or on public holidays are dispatched on the next business day.

Delivery times above are estimates from dispatch, not from the time you place your order, and are not guaranteed arrival dates. Public holidays and local delivery services may affect delivery times. Cross-border Royal Mail shipments may also be delayed by customs clearance.

Customs, duties and import taxes

EU local delivery: Orders to the EU destinations listed above are fulfilled within the European Union. There are no import customs charges to pay on delivery.

Royal Mail shipments with duties paid: For destinations outside our local fulfilment network, we use Royal Mail and select Postal Delivered Duties Paid (PDDP) or Delivered Duty Paid (DDP) where available for your shipment. With these services, easyTag covers the applicable import duties, taxes and customs-handling charges, so you are not asked to pay these on delivery.

Where a duties-paid service is unavailable: The recipient is responsible for any applicable import duties, taxes and customs or carrier-handling fees that have not already been collected at checkout. These charges are assessed by the destination authorities or delivery provider and may need to be paid before the parcel can be delivered.

PDDP/DDP availability depends on the destination and shipment eligibility. Free delivery covers the shipping charge; it does not waive import charges where a duties-paid service is unavailable. To check the arrangements for your destination before ordering, email support@easytag.app.

Tracking and delivery support

Tracking details are emailed once your order is dispatched. If your order is delayed, missing or arrives damaged, email support@easytag.app with your order number and details of the issue.

We will investigate with the carrier and help resolve the issue, including a replacement or refund where appropriate. You do not need to pursue a carrier claim yourself. Nothing in this policy affects your statutory consumer rights.